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Domain & email FAQ

Who owns what, when you can transfer, and how to get professional email at your domain.

Two common setups

AltaForma registers your domain

Included in the $499 setup (promo registration term, often 12–24 months). We manage DNS while site care is active. You get a license to use the domain for your business site — not ownership until transfer/buyout fees are paid.

You already own the domain

You stay the registrar customer of record. You grant us DNS access to point it at your AltaForma-hosted site. DNS setup is included in setup when we host the site.

Domain transfer timeline

You don't need to buy a domain separately to get started. Transfer is available when you're ready.

At launch

Domain points to your live site. AltaForma handles technical DNS. Focus on your business.

While site care is active

We renew and manage DNS. Keep site care paid current to stay online.

When you want full ownership

Request transfer or buyout. All transfer fees and outstanding invoices must be paid first. We initiate within ~10 business days after payment, subject to registrar policies.

ServiceTypical fee
New domain (AltaForma registers)Included in $499 setup
DNS (you own domain, we host site)Included in setup
Domain transfer / release to you$149 admin + prepaid registration & registrar fees
Domain-only stewardship (no site care)$49/yr minimum

Full details: Terms · Rates

Professional email

Site care does not include email hosting. Here are your options.

Google Workspace

hello@yourbusiness.com via Gmail interface. ~$7–12/user/month. You sign up directly; we can help with DNS records (billable if after go-live).

Microsoft 365

Similar pricing. Good if you already use Outlook. DNS setup same story.

Registrar email (DreamHost, etc.)

Basic forwarding or mailboxes from your registrar. Cheaper, fewer features.

Keep using Gmail/Yahoo for now

Totally fine for launch. Your website still looks professional; email can upgrade later.

Tip: Launch with your existing email. Add Workspace later when you're ready — your website and Google profile don't require custom email on day one.

Quick answers

Do I own my domain?

If AltaForma registered it: you have a license to use it while site care is active. Full ownership requires paid transfer. If you registered it: yes, you always did.

What if I cancel site care?

Site may go offline. Domain handling per Terms — transfer fees due, or domain may expire if not paid/stewarded.

Can I use my own registrar?

Yes, if you already own the domain. Point DNS to us — included in setup.

Will you buy a domain I want that's taken?

We register available domains at standard promo pricing. Premium or aftermarket domains are your purchase.